Support
A real address, a real phone number, and a person reading.
We answer within one business day, usually sooner. There is no ticket queue to guess your way through and nothing here is handled by an automated reply.
The fastest route for anything to do with an account, a round, a refund or a deletion request.
Telephone
Monday to Friday, 09:00–17:00 Central European Time. Calls are charged at your provider’s standard rate.
Post
Corporate Fashion GmbHCarl-Benz-Straße 17
89597 Munderkingen
Germany
Full provider details are on the Impressum page.
Things people write in about
- A member cannot open their link
- Links are single use. If one has already been used, or was forwarded and opened by someone else, it is spent and cannot be reopened — that is deliberate. Create a replacement invitation from your round; it takes one click.
- I need to change or cancel my plan
- Both are one click on your billing page. If you would rather we did it, e-mail us from the address on the account and we will action it the same business day.
- A refund or the right of withdrawal
- Write to us and say what you would like to happen. The rules, including when the 14-day withdrawal right ends early, are set out on the Widerrufsrecht page.
- Delete everything, now
- Say so in one line and we will delete the round and every measurement behind it. You do not need to give a reason and we will not ask for one.
- Someone asked me to look up their size
- We cannot, and neither can you. There is no interface that returns one person's measurements — not for organisers, not for our support team, not for anyone. Ask the member to fill in a fresh link instead.
- Something on the site is inaccessible
- Tell us the page and the assistive technology you are using. We confirm within one business day and give you a date for the fix. See the accessibility statement.
Our service commitment
- First reply within one business day.
- Deletion requests actioned within 24 hours of confirmation.
- Cancellations take effect at the end of the paid period, with no fee and no retention call.
- Complaints are handled by us directly, without a third party (see § 36 VSBG on the Impressum page).
What our support team cannot do
We cannot retrieve, reveal or reconstruct an individual member’s measurements — not for an organiser, not for the member, not for ourselves. Measurements are stored apart from invitations with nothing joining them, and the only read path that exists returns counts. This is the one request we will always refuse, and we would rather say so here than in a reply.
Before you write
Most answers are already written down: how the plans work is on the pricing page, what happens to data is in the Datenschutzerklärung, refunds and withdrawal are on the Widerrufsrecht page, and the everyday questions are answered on the home page.